Database Maintenance
Losing access to the critical information you and your customers rely on can be disastrous. Our Managed Database Service is designed to keep your database in peak shape ÔÇô allowing you to focus on what matters.
Our standard Managed Database Service looks after the day to day running, maintenance and backup of your database. We can also custom build a database to your requirements with our optional Relational Database Management Systems (RDBMS) design, implementation and consultancy services.
The Benefits:
ÔÇóStability: always have access to your critical information
ÔÇóSecurity: protect your data from loss or corruption with our regular backups
ÔÇóPerformance: keep your database running at its peak with our database housekeeping
ÔÇóEfficiency: resolve any issues quickly and effectively
ÔÇóExpert support: prevent any outages with our proactive support and 24/7 monitoring
We’ll look after every aspect of hosted databases for our Managed Hosting or Cloud Service customers, as well as clients with enterprise Service Level Agreements (SLA).
We specialize in supporting SQL Servers, Oracle and MySQL.
ÔÇóMonitoring and back-up
ÔÇó24/7 monitoring of key database
ÔÇóSecurity logs and system usage data
ÔÇóAssess system health and avoid downtime
ÔÇóFull daily backup
Incident Management
ÔÇóManaging incident calls and monitoring alerts
ÔÇóDiagnostics
ÔÇóWorkaround and recovery – working with the Application Provider, Platform Support Team and vendor Technical Support as necessary
ÔÇóReceipt and implementation of RDBMS hot fixes and security patches
Housekeeping
ÔÇóManaging database log files
ÔÇóImplementing routine integrity checks
ÔÇóFull daily back-up
Change and Configuration Management
ÔÇóAssessment and implementation of routine, planned or emergency changes
ÔÇóRecording and reporting of changes to the appropriate change and release management authority
Data upload administration
ÔÇóMonitoring uploads
ÔÇóReporting incidents to relevant providers
Service Reporting
ÔÇóStandard monthly report on Service Incidents
ÔÇóImplementing changes in the reporting period
ÔÇóForward Maintenance Schedule